Before placing an order, please make sure that:

— You have ordered the correct product size.
— You are aware of the expected delivery dates for the product.
— The desired quantity is correct.
— You have read the General Terms and Conditions of Sale.

Can I place my order by phone?

Due to GDPR and general consumer data privacy and security regulations, we cannot process orders over the phone.

What should I do if I haven't received a purchase confirmation email?

a) Check your Spam folder or the Promotions tab in Gmail.
b) Verify that the email address you provided is spelled correctly. You can find it under "My Account / Information".
c) If you still haven't received anything, please contact our customer service: customerservice@bullpadel.com.

How do I know the status of my order and track it?

You will receive an order confirmation email once the payment has been accepted, and another one with the DHL tracking link when your order has been shipped.

Which countries do you ship products to?

We ship to Mainland Spain, the Balearic Islands, and countries within the European Union. Unfortunately, we do not ship to the Canary Islands, but we have a distributor located there.

What payment methods do you accept?

You can pay for your purchase using a MasterCard or Visa credit/debit card, or via PayPal.

(Some payments with credit cards issued outside the EU might cause issues during checkout if the cardholder does not have a secure shopping code. For this reason, we recommend consulting your banking institution before proceeding with your order).

How can I request a purchase invoice?

THE COMPANY will generally provide the invoice in electronic format, sending it to the email address provided at the time of registration on our website or during the purchase procedure. However, you can inform our customer service at any time of your request to receive a paper invoice. In this case, we will issue and send the invoice in that format.
The electronic invoice will be archived on our servers for 5 years from the time it was sent to you by email. This allows you to request it through our customer service in case it is lost or misplaced, for example.
Please note that we are not authorized to invoice companies; we only process sales to private individuals.
You can contact our customer service by phone at: +34 91 053 86 53 or via email at: customerservice@bullpadel.com

Can I reserve a product?

Currently, advance reservations are not possible. Only items with available stock on the website at the time of purchase can be bought.

Can I have items shipped to someone as a gift?

We can ship to an alternative address different from your billing address.
Please note, however, that we always include the order details inside the package, meaning the amount paid for the order will be displayed.
Additionally, please remember that we do not accept exchanges at this time and that the return policy applies to both standard and gift orders. We do not offer a gift-wrapping service at this moment.

Can I cancel my order?

You can cancel your order as long as it has not been shipped yet. Once the order leaves our warehouses, the only option is to return it after it has been received.

What happens if my order has been canceled?

If your order/item has been canceled, refunds can take up to 7 business days to appear on your bank statement or PAYPAL account.
Please wait until this timeframe has passed, and if your refund still does not appear in your account, contact: customerservice@bullpadel.com

Can I modify my order?

Unfortunately, it is not possible to modify an order once it has been confirmed. However, if the order has not been shipped yet, you can request its cancellation and place a new order.

Which courier does Bullpadel work with?

We work with DHL Express.

What are the shipping costs?

For orders over €50 (taxes excluded) shipped to Mainland Spain, the Balearic Islands, and Portugal, shipping will be FREE.
For orders outside Spanish territory, shipping costs will be charged according to the rate-zone, which you can verify during the purchase process and prior to payment.
Any costs relating to Customs duties and taxes will be borne by the customer and are not included in the shipping fees.

Can I request my order to be delivered to a PO Box or a hotel?

Once the order confirmation is received, we will send it to the postal address specified in the registration form. This address cannot correspond to a PO box, hotels, or public spaces such as public roads, squares, stations, airports, or similar locations. If you still decide to place your order using this type of address, Bullpadel is not responsible for any incidents that may arise from its delivery.

How long will my order take?

Orders placed from Monday to Friday are shipped within 48 hours following receipt of payment. This can be affected if there are public holidays involved or during high-demand periods such as Sales season, Black Friday, and Christmas. If you place your order after 13:00 on Friday, it will be shipped on the following business day.
Once the shipment is dispatched, we will provide a link so you can track your order online.
For shipments within Spain, the estimated delivery time is 48 business hours (Monday to Friday, excluding holidays). For shipments within the European Union, the delivery time is 4 to 5 business days (Monday to Friday, excluding holidays). For shipments to the United States, the estimated delivery time can vary between 6 and 12 days.

What happens if I am not at home to receive the order?

If you have provided a phone number or email address, DHL will contact you to arrange a new delivery or to leave it at a collection point near your home. You will have a maximum of 10 days to collect it.

What can I do if I don't know where my order is?

Please contact our Customer Service team via email at customerservice@bullpadel.com or by phone at +34 91 053 86 53 (Monday to Friday from 8:30 to 16:30), and we will do our best to track your package so you can receive it as quickly as possible.

What should I do if I received an incomplete order, or a wrong or defective item?

If you have received an item different from the one you ordered, or if an item is missing from your order without prior notification from us, please contact our customer service to open an investigation regarding your order and resolve it in the shortest time possible.
If you have purchased an item that you consider defective, please contact Customer Service by email or phone to explain the reasons why you believe the item has a flaw. Before processing the return, we will request photos which will be evaluated by our After-Sales service.
Once your item arrives at our warehouse, we reserve the right to send the products for independent testing regarding the reported defect. This process can take up to 14 business days.
If we determine that the product is defective, we will refund the cost of the product. The refund may take up to 7 business days to appear on your bank statement and will be paid in accordance with the "Returns" section of our terms and conditions.

Can I exchange an item?

Our online store does not offer the option to directly exchange ordered items. In the event that you do not wish to keep an item, you must process a return and, if you wish, place a new order to receive the returned item in a different size or color. The return costs will be borne by the customer.
Our facilities are not open to the public, and in-person returns are not accepted.

How do I return an item?

Customers residing in the European Union are guaranteed the right to withdraw from the purchase contract of a product within a maximum period of 14 calendar days from the receipt of the products under transaction, without the need to justify their decision and without any form of penalty. This right applies to all our products.
In this case, the return costs will be borne by the customer. We recommend using a certified shipping method and keeping the proof of postage until you receive the refund.
When we receive the returned product, and after verifying that it has not been used or damaged, we will refund your payment. To issue the refund, we will use the same payment method that you used for the original transaction.
Do not forget to include the order reference or invoice number. This is very important to correctly process your return and ensure you receive your refund as quickly as possible.

Send the merchandise to:
TRADINTER SL
Att. Bullpadel Customer Service
Avd. Conde Romanones, 12 Nave B
Pol. Ind. Miralcampo – N II Km.43.400
19200 Azuqueca de Henares
Guadalajara
Tel. +34949263361

What are the return conditions?

— The item must have been purchased at www.bullpadel.com
— The product must retain its original packaging and must not have been used.
— The original tags must not have been removed.
— The product must not have been altered or manipulated (for example, in the case of a racket, no overgrips or protectors should have been added).
— The product must not have been damaged due to misuse or negligence.

How long does it take to get my money back after a return?

Once the product arrives at our warehouses, the refund request will be processed within a maximum period of 7 business days.

How long is the warranty on Bullpadel products?

Our products have a 3-year warranty starting from the date displayed on the purchase invoice or receipt.

How can I claim the warranty for a product purchased on the official Bullpadel website?

You must contact us via email at customerservice@bullpadel.com or by calling +34 91 053 86 53, and we will instruct you on how to proceed.
We recommend that, in the event of any issue with a product, you stop using it to prevent further damage and avoid voiding the warranty. This will allow us to assess it as soon as possible and confirm if it is a manufacturing defect.
In order to evaluate the product warranty, we will request that you send photographs and, if the after-sales department deems it necessary, we will arrange a collection so they can conduct a proper assessment of the warranty.

How can I claim the warranty for a product purchased in a store or website other than Bullpadel?

You must submit the claim directly to the store where you purchased the item. They will manage it and provide you with an answer as quickly as possible.
If the purchase of the racket was made through peer-to-peer buying and selling channels or platforms such as Wallapop, Amazon, or eBay, Bullpadel is not responsible for these warranties, as the brand does not authorize sales through those channels.
Our Customer Service team can only handle claims related to purchases made on our website.

Can I obtain information regarding the authenticity of a Bullpadel item?

Yes, but only if the items are sold or have been sold on our official website Bullpadel.com.

How do I become a Bullpadel distributor or reseller?

If you want to sell our products, it is an essential requirement that you have a physical store or a sports club.
You can visit the Distributors section on our website or get in touch with info@bullpadel.com

Are you looking for promotion or sponsorship through Bullpadel?

Please send an email detailing your project and your sports resume to info@bullpadel.com.
If your proposal is of interest to the brand, the promotion department will get in touch with you.