Which carrier does Bullpadel work with?

DHL Express will be the company in charge of delivering your order.

What are the shipping costs?

For orders over 50€ (taxes excluded), shipped to mainland Spain, the Balearic Islands and Portugal, shipping will be FREE.
For orders outside Spanish territory, shipping costs will be charged according to the zone rate, which you can check during the purchase process and before payment.
Customs tax costs will be borne by the customer and are not included in shipping costs..

Can I request delivery to a PO box or hotel?

Once the order confirmation is received, we will ship it to the postal address provided in the registration form, which cannot be a PO box, hotel or public place such as streets, squares, stations, airports or similar. If you still choose to place your order with such an address, Bullpadel is not responsible for any issues arising from its delivery.

How long will my order take?

Orders placed from Monday to Friday are shipped within 48 hours after payment is received. This may be affected by public holidays and peak demand periods such as Sales season, Black Friday and Christmas. If you place your order after 1:00 PM on Friday, it will be shipped on the next working day.
Once the order has been shipped, we will provide you with a link so you can track your order online.
For shipments within Spain, the estimated delivery time is 48 working hours (Monday to Friday, excluding holidays). For shipments within the European Union, delivery time is 4 to 5 working days (Monday to Friday, excluding holidays). For shipments to the United States, the estimated delivery time may vary between 6 and 12 days.

What happens if I am not at home to receive the order?

If you have provided a phone number or email address, DHL will contact you to arrange a new delivery or leave it at a pick-up point near your home. You will have a maximum of 10 days to collect it.

What can I do if I don’t know where my order is?

Contact our Customer Service team via email customerservice@bullpadel.com or by phone at +34 91 053 86 53 (Monday to Friday from 8:30 to 16:30) and we will do our best to track your package and ensure you receive it as soon as possible.

What should I do if I received an incomplete order or an incorrect or defective item?

If you have received an item different from what you ordered, or are missing an item from your order without prior notice from us, please contact our customer service to open an investigation and resolve it as soon as possible.
If you have purchased an item that you consider defective, please contact Customer Service by email or phone to explain the reasons why you believe the item is faulty. Before processing the return, we will request photos that will be evaluated by our After Sales team.
Once your item arrives at our warehouse, we reserve the right to send the products for independent testing of the reported defect. This may take up to 14 working days.
If we consider the product to be defective, we will refund the cost of the product. The refund may take up to 7 working days to appear on your bank statement and will be paid in accordance with the "Returns" section of our terms and conditions.